Order Issue

Q1. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service email lvnesofficial@gmail.com.

Q2. Why the processing time is so long?

Sorry to confuse you. Since our products need to be checked before sending out to ensure customers will receive the perfect products, we need some days to prepare it and another 3-10 business days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

Q3. Other situations will not be part of our return policy.

Since compared to our high-cost products, our sale prices are very cheap. LVNES will only issue a full refund for damaged, defective, or mis-shipped items, other situations will not be part of our return policy.

Q4. Can I add or remove items from my order?

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now div in our main page or you can click contact us to submit a ticket to us, we will help to combine your orders.

Q5. How to pay unpaid order?

You may refer to following steps to go to pay for your order.
1. Login to your account and click "My Orders".
2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

Q6. Can I cancel my order?

Yes, you can. There are two types of order cancellation:
1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.
2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

Q7. I placed my order but did not get a confirmation.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

  • Check your spam folder. Our email confirmations can sometimes end up in there.
  • If you signed in through Facebook or Gmail, check the email linked with that.
  • Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
  • Check your bank account to make sure that there is a transaction from LVNES.
  • If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.